FAQ
Ordering & Payment
How do I place an order?
- Select the desired product (e.g., "color photos").
- Click on "More information" & "Add to cart".
- Follow the ordering process step-by-step, as indicated on the website, until you have completed your order.
- Once you have placed your order, you will immediately receive a confirmation email containing the details of your order, the total amount, and your home address.
Where can I find my order number?
- You can find your order number in the confirmation email you receive after placing your order. Please keep this number handy whenever you contact customer service.
- Please note: The order number provided to you consists of two sets of digits.
You should provide the digits that appear after the hyphen when communicating with us. For example: 180515 – 21744.
Your order number is 21744.
- You can also find an overview of your orders under “My account.”
Can I change or cancel my order after it has been placed?
- The system for processing and printing digital files is fully automated.
- As this is a personalized order, it is not possible to cancel or modify it.
Why can’t I find or order certain products on my smartphone?
- Only single-image products are available on smartphones. We recommend using the desktop version to access our full range of products and features.
Satisfied? Want to reorder?
- In the order details section under “My account,” you can reorder collage-based products (collages, wall decor, photo books, etc.). This is especially useful if you haven’t saved them in “My creations.”
Layout & Format
I received photos in a different format than what I ordered. Why is that?
- This may be because your photos are printed based on the aspect ratio of the files you provided. For example, files with a 4:3 aspect ratio result in a print size of 10x13 cm, while a file with a 3:2 ratio results in a 10x15 cm print.
- The aspect ratio of your photos is determined by your camera; on some devices, this can be adjusted beforehand.
- In the print modules, you can always see exactly what will be printed. For each photo, you can adjust the portion to be printed by dragging it with your mouse.
Account & Creations
My creations – where can I find them on my smartphone?
- Only single-image products are available on smartphones. We recommend using the desktop version to take full advantage of our complete range of products and features.
What about the protection of my privacy?
- As of May 28, 2018, we comply with GDPR (General Data Protection Regulation) legislation. Should you wish to make any changes regarding this, please feel free to contact us:
- More information:
